Aoife Quinn has over 25 years of human resources experience from world-renowned Fortune 500 companies and has training expertise in Leadership, Customer Service, and Sales.
She started her career at PepsiCo, and held HR leadership roles at Nestle USA, Cadbury, Unilever, Frontier Communications, and Bayer Healthcare. Prior to going into consulting full time in 2012, she was Vice President of Human Resources at the U.S.-based division of HomeServe, a service company staffed with 350 customer service representatives.
Customer and sales focused training led by Aoife includes Getting into Your Customer’s Head; Customer First; SPIN; and Strategic and Consultative Selling Skills. Needs within Bayer Healthcare led her to develop the e-learning platform “Bayer University.” This platform was expanded to serve Bayer customer training needs worldwide. Aoife acquired a strong appreciation for the intricacies of 24-hour service at U.S. hospitals while working with the Diagnostic Field Service Engineers at Bayer to increase customer satisfaction levels. She led training programs and facilitated team-building exercises increasing satisfaction ratings to 98.5%.
At Frontier Communications she led Human Resources activities for over 2,000 customer service representatives nationwide. The Board of Directors recognized her work with the Customer First project—offering customers a world-class service approach. Aoife’s extensive experience and expertise in Performance Management, Conflict Resolution, and Coaching puts her in the unique position of understanding both the needs of the employee and the customer. Aoife recently co-authored curriculum and taught a Fortune 500 global sales force “Transforming a Global Sales Organization.” A new consultative selling approach was implemented, resulting in a 100% Client satisfaction measure achieved with all stakeholders.
The Chicago Tribune quotes Aoife as saying, “The best HR teams build a culture that …is nimble enough to handle changes without the disruption of product delivery and customer service.” (August 22, 2014) She notes that strong customer service training programs teach representatives to adapt to challenges on a daily basis.
She holds a degree in Culture and Society from the State University of New York and a certificate in Spanish Language and Culture from the University of Salamanca in Spain. She is accredited as a Senior Professional in Human Resources by the Human Resources Certification Institute and holds a Coaching Certificate from the Association of Talent & Development. Aoife is a fitness enthusiast and a student of Chinese martial arts where she finds balance in an ever-changing world.
Aoife helps companies engage employees to perform at their best to expand the organization to the next level.